Yes, parents/guardians are required to purchase a new device through the mandated College IT provider, Centorrino Technologies, and not from a third party or hand-me-down. This is necessary for the following reasons:
- Centorrino Technologies will preload devices with the College System Software Bundle, which includes the antivirus and device management software required to ensure the security of the College network, and they will pre-configure the devices to be able to connect to the College network.
The devices are delivered to Loyola College preconfigured, ready to go when they are picked up on the first day of school. - Centorrino Technologies has a business-grade arrangement with Microsoft, which allows for a more streamlined, efficient warranty/accidental damage repair process than is possible through any retailer. Warranty/accidental damage claims typically take 2-3 days. Through the Centorrino Technologies Device Support Program all warranty/accidental damage claims are managed by onsite Centorrino Technologies staff.
During warranty/accidental damage claims processing, if necessary students have access to a loan device in the meantime to minimise downtime. This process is designed to minimise any potential impact on student learning. The parent will be asked to sign a loan agreement to cover the cost of repair/replacement of the loan device should it become damaged, lost or stolen during the loan period.
For non-warranty, accidental damage repairs, there is a fixed maximum fee of $110 including GST. Note that intentional damage incurs the full repair cost. - Loyola College requires that the device is purchased through Centorrino Technologies. These devices have a full three years’ worth of Extended Warranty and Accidental Damage claim protection – a maximum of two (2) claims over the three-year period.